If you are not satisfied with your product, please write an email: bowshopcontact@gmail.com for the request within 14 calendar days of the receipt of the product. If the item is returnable and you send it back to us, Bowshop.eu will exchange it or offer you a refund based on your original method of payment. You must return the product to the Bowshop.eu warehouse within 14 calendar days. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.